Refund policy

Last updated: 5 October 2026

This policy applies to physical goods purchased from Sixfab GmbH through eu.sixfab.com. Consumer withdrawal, claims for defective goods, and voluntary returns are separate matters. This policy does not restrict mandatory rights available under the law applicable to your purchase.

1. Consumer right of withdrawal

The following instructions explain the statutory withdrawal right for consumers purchasing at a distance where that right applies. Business purchases do not carry this consumer change-of-mind right. Mandatory rights in your country of habitual residence remain unaffected.

Withdrawal period

You have the right to withdraw from the contract within 14 days without giving a reason. The period expires 14 days after the day on which you, or a third party you designate other than the carrier, takes physical possession of the goods. If several goods in a single order are delivered separately, the period runs from receipt of the last good. For a good delivered in several lots or pieces, it runs from receipt of the last lot or piece.

You can also notify us of withdrawal before the goods arrive. The period does not begin before the required withdrawal information has been provided. Statutory rules on the calculation or extension of the deadline remain applicable.

How to withdraw

Inform Sixfab GmbH, Berliner Straße 143, 10715 Berlin, Germany, email [email protected], telephone +49 30 54448434, of your decision through a clear statement, for example an email or a letter. You may use the model form below, but it is not mandatory.

You can also submit your withdrawal by opening the relevant order in your customer account and using the store’s self-service cancellation or return function. After you confirm the submission, we will promptly send an acknowledgement on a durable medium, such as email, recording the content and the date and time of receipt.

To meet the deadline, it is sufficient to send your withdrawal communication before the period expires. A withdrawal does not require our prior approval, an RMA number or a reason. Our contact form is a convenient support channel, not a mandatory route for exercising your statutory rights. Contacting support for return instructions does not replace a clear withdrawal statement unless your message itself communicates your decision to withdraw.

Effects of withdrawal and repayment

If you withdraw from the contract, we reimburse the payments received for that contract, including the cost of our least expensive standard delivery option. Extra delivery costs arising from your choice of a more expensive delivery method are not reimbursed under this withdrawal right.

We make reimbursement without undue delay and no later than 14 days after the day we are informed of your decision. We use the same payment method used for the original transaction unless you expressly agree otherwise, and you will not incur a reimbursement fee.

Unless we have offered to collect the goods, we may withhold repayment until we receive the goods or you provide evidence that you have sent them back, whichever occurs first. We do not replace this rule with an open-ended warehouse inspection period. We do not deduct payment-processing fees or a standard restocking fee from a statutory withdrawal refund.

Sending goods back

Send back or hand over the goods without undue delay and, in any event, no later than 14 days after the day you communicate withdrawal. You meet this deadline if you send the goods before it expires.

Return recipient and address: Balance Logistik GbR c/o Sixfab, Haselstr. 23, 56235 Ransbach-Baumbach, Germany.

This is our designated return facility. Our registered office remains available for legal notices. Use our contact form if you need help arranging the return; you do not have to wait for an authorisation to exercise a statutory right.

You bear the direct cost of returning goods following a change-of-mind withdrawal, provided we informed you of this obligation before the contract. We bear that cost where required by law or where we have agreed to do so. If a product cannot normally be returned by post, we provide the return-cost information required by law before you purchase it.

Handling and packaging

You are only liable for a reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, and only where the legal conditions for that liability are met. Opening ordinary hardware packaging does not by itself remove your right to withdraw. Missing original packaging does not automatically invalidate a statutory withdrawal.

Please return the supplied accessories and use suitable protective packaging. Before returning devices, remove your personal information and disconnect personal accounts where possible without damaging the goods. Contact us if a defect prevents this.

A physical SIM card sold by this store is hardware. We do not treat it as an activated data service or downloaded digital content to remove your withdrawal right. Any separate connectivity agreement is outside this purchase.

2. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You may instead use any other clear statement or the electronic withdrawal function described above.

To: Sixfab GmbH, Berliner Straße 143, 10715 Berlin, Germany; [email protected]

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Goods: ______________________________

Order number, if available: ______________________________

Ordered on / received on: ______________________________

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Signature of consumer(s), only if this form is submitted on paper: ______________________________

Date: ______________________________

Delete whichever wording does not apply.

3. Defective, damaged or incorrect goods

Contact us through our contact form with your order details and a description of the problem. Images or diagnostic details are helpful where reasonably available, but do not replace or restrict statutory rights. Sixfab GmbH is responsible for the statutory seller obligations even where byrd, a carrier or a manufacturer assists with the process.

Consumer rights concerning defects are separate from the 14-day withdrawal period. For new goods, the German statutory limitation period is generally two years from delivery, subject to extensions and special provisions, including for goods with digital elements. Where applicable, repair as a remedy extends the original period once by twelve months. More protective mandatory local rules remain unaffected.

Consumers may choose repair or replacement subject to the statutory conditions, including lawful limits where a remedy is impossible or disproportionate. We explain the available choice when handling the claim. Remedies must be completed within a reasonable time and without significant inconvenience. Where the statutory conditions are met, you may instead or additionally be entitled to a price reduction, termination or damages.

We bear the necessary costs of a statutory remedy, including required transport costs, as required by law. Contact us so that we can arrange the appropriate return or other remedy. The change-of-mind return-cost rule does not make you responsible for costs we must bear for defective or incorrect goods.

You are not required to accept store credit in place of a refund to which you are legally entitled. A commercial guarantee, if separately supplied, adds to your rights and does not replace them.

4. Voluntary 30-day returns for unopened goods

In addition to any statutory rights, consumers and business customers who buy standard physical goods directly through eu.sixfab.com may request a change-of-mind return within 30 calendar days of purchase, provided the goods remain unused and unopened in their original packaging, with protective seals and all supplied components intact. This additional programme does not cover made-to-order, personalised or custom-modified goods. Those exclusions do not remove statutory rights concerning defective or non-conforming goods.

To request a voluntary return, use our contact form within the 30-day period and include your order number and the items you wish to return. We provide return instructions and the designated return address. Send the goods within 14 days of receiving those instructions. You bear the direct return-shipping costs for this voluntary programme unless we agree otherwise.

For an eligible voluntary return, we refund the purchase price paid for the returned goods to the original payment method within 14 days of receiving the returned goods, with eligibility checked within that period. Original outbound shipping charges are not included in this additional programme. If the goods do not meet its unopened and unused conditions, we explain why the voluntary return cannot be accepted; your statutory rights remain unaffected.

The unopened condition, purchase-date deadline and voluntary refund conditions above apply only to this additional programme. They do not restrict the statutory withdrawal right in section 1, the remedies in section 3 or any more favourable mandatory rights. In particular, a consumer may exercise an applicable statutory withdrawal right for goods opened for necessary inspection, and the statutory withdrawal refund includes the standard outbound delivery cost where required. You do not have to use the voluntary programme where you have a statutory right.

5. Business, custom and quote-based orders

Business customers retain their statutory defect rights, subject to applicable commercial inspection and notification duties. They may use the voluntary programme in section 4 where its conditions are met, but do not have the consumer statutory change-of-mind withdrawal right.

Returns for custom products or separately negotiated quote-based orders may be governed by specific terms agreed before the contract. Processing an order manually does not itself remove mandatory consumer rights. Any exclusion of a consumer's statutory withdrawal right for genuinely personalised goods applies only where the legal conditions are met and the required information has been provided before purchase.

6. Import duties, taxes and clearance fees

Import duties, import taxes and clearance fees paid directly to customs authorities or carriers are not refunded by Sixfab. Any available refund must be requested from the relevant authority or carrier. Taxes collected by us at checkout are refunded where applicable as part of the order refund. This does not limit your statutory rights.

7. Help with a refund

We will notify you when we issue a refund. A bank or payment provider may take additional time to display it in your account. If you cannot locate a refund, contact us through our contact form. Provider processing time does not change our legal deadline to make reimbursement.